Privacy Policy
Last Updated: March 15, 2025At RadiateCharge, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our profitability analysis services.
We operate under Vietnamese data protection laws while maintaining international standards for data security. Your trust matters to us, and we're committed to transparency in everything we do with your data.
1 Information We Collect
We collect different types of information depending on how you interact with our platform. Some data you provide directly, while other information comes from your use of our services.
Account Information
Your name, email address, phone number, and business details when you register for our services or contact us.
Financial Data
Business financial information you upload for analysis, including revenue figures, expense reports, and profit margins.
Usage Information
Details about how you interact with our platform, including pages visited, features used, and time spent on analysis tools.
Technical Data
IP address, browser type, device information, and operating system when you access our services.
Why We Need This Information
We don't collect data just for the sake of it. Every piece of information serves a specific purpose in delivering better profitability insights and improving your experience.
- Account information helps us identify you and keep your data secure
- Financial data enables our analysis algorithms to provide accurate insights
- Usage patterns help us understand which features work best and need improvement
- Technical data ensures our platform functions properly across different devices
2 How We Use Your Data
Your information isn't just sitting in a database collecting dust. We actively use it to provide and improve our services, but always within clear boundaries.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Account info, financial data | Contract performance |
| Platform Improvement | Usage patterns, technical data | Legitimate interest |
| Customer Support | Contact details, account history | Contract performance |
| Security Monitoring | Technical data, access logs | Legitimate interest |
| Marketing Communications | Email, usage preferences | Consent |
Important: We will never sell your personal information to third parties. Period. Your financial data remains confidential and is used solely for the analysis services you've requested.
3 Data Sharing and Third Parties
Sometimes we need to share limited information with trusted partners to deliver our services. But we're selective about who we work with and what we share.
When We Share Your Data
- Cloud Service Providers: We use secure cloud infrastructure to store and process your data. These providers are bound by strict confidentiality agreements.
- Payment Processors: When you pay for our services, your payment information goes through encrypted channels to our payment partners.
- Analytics Tools: We use privacy-focused analytics to understand how our platform is used, but this data is anonymized.
- Legal Requirements: We may disclose information if required by Vietnamese law or valid legal processes.
All third-party partners undergo thorough vetting. They can only access the minimum data needed to perform their specific function, and they're contractually obligated to protect your information.
4 Your Privacy Rights
You're not powerless when it comes to your data. Under Vietnamese law and our commitment to ethical data practices, you have substantial control over your information.
What You Can Do
Access Your Data
Request a copy of all personal information we hold about you, delivered in a readable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect information in your account at any time through your dashboard or by contacting us.
Delete Your Account
Request complete deletion of your account and associated data, though we may retain some information for legal compliance.
Export Your Data
Download your financial data and analysis reports in standard formats to use with other services.
Opt Out of Marketing
Unsubscribe from promotional emails at any time while still receiving important service updates.
Restrict Processing
Limit how we use your data in certain circumstances, such as while disputing accuracy.
To exercise any of these rights, send us an email at info@radiatecharge.com with your request. We'll verify your identity and respond within 15 business days.
5 Data Security Measures
Security isn't an afterthought for us. We've built multiple layers of protection into our systems to keep your financial data safe from unauthorized access.
Technical Safeguards
- End-to-end encryption for all data transmission using TLS 1.3 protocols
- AES-256 encryption for data at rest in our databases
- Regular security audits and penetration testing by independent firms
- Multi-factor authentication available for all user accounts
- Automated backup systems with encrypted storage
- Intrusion detection and prevention systems monitoring 24/7
Organizational Safeguards
Technology alone isn't enough. Our team follows strict protocols to maintain data security:
- Background checks for all employees with data access
- Mandatory security training and regular updates
- Principle of least privilege - staff only access data they need
- Confidentiality agreements with all team members and contractors
- Incident response plan tested quarterly
While we implement strong security measures, no system is completely impenetrable. We commit to notifying you within 72 hours if we discover any breach affecting your data.
6 Data Retention and Deletion
We don't keep your data forever. Our retention periods are based on legitimate business needs and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of service + 2 years | Legal compliance, dispute resolution |
| Financial Analysis Data | Duration of service + 5 years | Vietnamese tax and business regulations |
| Usage Logs | 18 months | Security monitoring, service improvement |
| Marketing Consent | Until withdrawal + 1 year | Preference management |
| Support Communications | 3 years after resolution | Quality assurance, reference |
When data reaches the end of its retention period, we permanently delete it using secure deletion methods that prevent recovery. If you close your account, we'll delete your data according to the schedule above, unless we're legally required to keep certain records.
7 Cookies and Tracking
Like most websites, we use cookies and similar technologies. But we're transparent about what we use and why.
Essential Cookies
These are necessary for the platform to function. They handle things like keeping you logged in and remembering your preferences. You can't opt out of these without breaking basic functionality.
Analytics Cookies
We use these to understand how people use our platform - which features are popular, where users get stuck, how long sessions typically last. This helps us make improvements. You can opt out of these through your browser settings.
Marketing Cookies
These track your visits across websites to show you relevant ads. We only use these with your explicit consent, which you can withdraw at any time.
You can manage cookie preferences through your browser settings. Most browsers let you block or delete cookies, though this might affect how our platform works.
8 International Data Transfers
While our primary operations are in Vietnam, some of our service providers operate from other countries. This means your data might occasionally cross international borders.
When we transfer data internationally, we ensure adequate protection through:
- Standard contractual clauses approved by data protection authorities
- Selection of providers in countries with adequate data protection laws
- Additional technical safeguards like encryption during transfer
- Regular audits of international partners' security practices
You have the right to request information about specific international transfers and the safeguards we've implemented.
9 Children's Privacy
Our services are designed for business users and aren't intended for anyone under 18. We don't knowingly collect information from minors.
If we discover that someone under 18 has provided us with personal information, we'll delete it immediately. If you believe a minor has shared information with us, please contact us right away.
10 Changes to This Policy
Privacy practices evolve, and so does this policy. When we make significant changes, we'll notify you by email and display a prominent notice on our platform for at least 30 days.
Minor updates - like clarifications or changes that don't affect your rights - will be posted here with an updated date. We encourage you to review this policy periodically.
If you disagree with changes to this policy, you can close your account. Continued use of our services after changes take effect means you accept the updated policy.
Questions About Your Privacy?
We're here to help. If you have questions about this policy, want to exercise your rights, or have concerns about how we handle your data, reach out to us.
We aim to respond to all privacy inquiries within 5 business days.